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1. Acceptance
These Terms of Service ("Terms") form a binding agreement between Leegwater GmbH, Jona, Switzerland ("Flok", "we") and the individual or entity that opens an account ("Customer", "you"). If you sign up on behalf of an organisation, you confirm you are authorised to bind that organisation.
2. Your account
- You must provide accurate information and keep your credentials confidential.
- You are responsible for all activity performed under your account, including by users you invite.
- You must notify us promptly of any unauthorised access at security@getflok.app.
3. Acceptable use
You agree not to use Flok to:
- Violate any law, including data protection, spam or export-control laws.
- Send unsolicited bulk email or content that is unlawful, abusive, defamatory or infringing.
- Attempt to breach, probe or reverse-engineer the service, or interfere with other Customers.
- Upload malware, or use Flok to build a competing product.
4. Customer data
You retain all rights in the data you upload ("Customer Data"). You grant Flok a limited, worldwide licence to host, process and display Customer Data solely to provide and support the service.
Flok's handling of personal data is governed by our Privacy Policy and by our Data Processing Agreement (DPA), which forms an integral part of these Terms and applies automatically from the moment you accept these Terms — no separate signature is required. Where the DPA and these Terms conflict in respect of the processing of personal data, the DPA prevails.
5. Fees & billing
- Subscription fees are billed in advance, monthly or annually, in the currency shown at checkout.
- Fees are non-refundable except where required by law. Downgrades take effect at the next renewal.
- Overdue invoices may lead to suspension after written notice.
- Applicable taxes are added at the statutory rate.
- We will give you at least 60 days' advance notice in writing, by email to your account's registered contact, before any change to the price of your plan takes effect. A price change applies from your next renewal. If you do not accept the new price, you may terminate before the effective date and will not be charged at the new rate.
6. Trial & free plan
Free trials and free-tier plans are provided "as is" without any warranty and may change or end at any time.
What "free forever" means in practice. A free plan stays free for as long as you use it — it is not permanent storage regardless of activity. If a free account has been inactive for 12 months, we will email your registered contact to tell you the account is scheduled for deletion, and give you at least 90 days to act before anything is deleted. We will send a reminder part-way through that period. Signing in, or contacting us, at any point stops the deletion and resets the clock. If neither happens, we delete the account and its data at the end of the notice period and confirm the deletion to you in writing.
"Inactive" means no administrator has signed in, no change has been recorded in the account's audit log, and no ticket has been sold, during the period.
7. Intellectual property
Flok, the Flok mark and all software, templates and documentation are owned by Leegwater GmbH or its licensors. Nothing in these Terms transfers ownership. Feedback you submit may be used by Flok without restriction to improve the service.
8. Third-party services
The service may integrate with third parties (payments, email delivery, analytics). Your use of those integrations is subject to the third party's own terms and privacy policy. Flok is not responsible for third-party services.
9. Term & termination
- These Terms apply while you use the service.
- Either party may terminate for material breach not cured within 30 days of written notice.
- On termination we will make Customer Data available for export for 30 days, then delete it unless retention is required by law.
- At any time during your subscription, and during that 30-day window after termination, you may export your Customer Data in a structured, commonly used, machine-readable format, free of charge. Member and company lists and event attendee lists export directly from the dashboard, and bookkeeping exports as described in section 15. For everything else, or for a complete export in one go, write to privacy@getflok.app: we will provide it within a reasonable period and in any case within 30 days, and will not charge a fee, withhold the export over a billing dispute, or make it conditional on your reason for leaving.
10. Warranty disclaimer
The service is provided "as is" and "as available". To the maximum extent permitted by law, Flok disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
11. Limitation of liability
To the extent permitted by law, Flok's aggregate liability arising out of these Terms is limited to twice the fees you paid to Flok in the twelve months preceding the event giving rise to the claim. For accounts on a free plan, where no fees have been paid, that cap is instead twice the annual fee of the lowest paid plan then offered. Neither party is liable for indirect, incidental or consequential damages.
Nothing in these Terms limits liability for death or personal injury, for unlawful intent or gross negligence, or for any other liability that cannot be limited under applicable law.
Flok supplies template documents — including the ticket terms-and-conditions generator — as a drafting aid only. Flok makes no representation that any template content is legally adequate, complete, or fit for a particular club's jurisdiction, canton, or type of event, and accepts no liability arising from a tenant's use or publication of it. Reviewing and adapting template content, including with independent legal counsel, remains the tenant's sole responsibility.
12. Governing law & venue
These Terms are governed by the laws of Switzerland, excluding conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. Exclusive jurisdiction lies with the courts at Leegwater GmbH's registered office in Jona, Switzerland, unless mandatory consumer law provides otherwise.
13. Changes to these Terms
We may update these Terms from time to time. Material changes will be announced by email at least 60 days before they take effect.
If you do not accept a material change, you may terminate your account with effect from the date the change would take effect, by telling us so at any time before that date. We will refund any fees you have paid in advance for the period after termination, and you keep your export rights under sections 9 and 14. Continued use after the effective date constitutes acceptance.
14. Using your name and logo
We will not use your organisation's name, logo, or any statement you make about Flok for marketing purposes unless you have opted in. No customer appears on our website, in a case study, in a logo wall or in a testimonial without having agreed to it first.
You can opt in by telling us in writing, and you can withdraw that permission at any time. On withdrawal we will remove your name and logo from material we control within 30 days; we cannot recall material already printed or distributed.
Opting in grants Flok a non-exclusive, royalty-free, revocable licence to display your name and logo for that purpose only, in accordance with any brand guidelines you give us. It grants no other rights in your marks.
15. Bookkeeping (Finanzen)
Finanzen is available on paid plans. While your subscription is active, Flok stores your bookkeeping data — the journal, the chart of accounts and the receipt files you upload — as Customer Data under section 4.
You are responsible for your books. Your organisation, and in particular the person it appoints as treasurer, is responsible for the correctness, completeness and timeliness of its bookkeeping and for meeting its own statutory record-keeping obligations. Under Swiss law (art. 958f CO) those obligations generally require books, accounting records and the related reports to be kept for ten years. That duty is yours, not Flok's. Flok is a tool, not an archive: we store your data while your subscription runs, and we do not undertake to preserve it for any statutory retention period.
Export before you lose access. You can export your complete bookkeeping at any time — the journal as a spreadsheet, every receipt in its original form, and a manifest giving each receipt's checksum so its integrity can be verified later without Flok. Section 9 applies on termination: your data stays available for export for 30 days, after which it is deleted. If your account is closed for inactivity or non-payment, export your bookkeeping first — we cannot recover it afterwards.
No advice, and no checking. Flok provides tooling. We do not provide accounting, tax, audit or legal advice, and we do not review the substance of what you book.
Suggestions are not decisions. Where Flok proposes something — an account for a booking, figures read from a photographed receipt, places worth examining during an audit — those are non-binding aids. They do not replace your own review or the examination by your auditors, and an entry becomes yours when you confirm it.